Product frequently asked questions

1) What kinds of wax and wicks do you use for your candles?

All of our candles are made from 100% natural soy wax and lead-free cotton wicks & wooden wicks for a longer, cleaner, and environmentally friendly burn.

2) How long we should burn a candle?

When lighting your candle for the first time burn for at least 2 hours to allow the top of the wax to melt completely and a maximum of 4 hours to prevent tunneling in the future.

3) Why do you recommend to stop burning with 10mm wax left?

We advise to stop the burn when 10mm of wax is left to ensure safety and prevent from overheating or damage.

4) Why is there black residue on the inside of my candle glass?

Black residue appears if the candle has been burning for a longer time and the wicks are too long. Always ensure to trim  your candle wicks upto 5mm before each burn.

5) What will be the burn time of my candle?

The burn time of candles does vary based on a variety of factors: candle maintenance, the length of each burn time, placement, and the age of the candle. In ideal conditions, 320g candles burn for 60+ hours and 230g candles burn for 40+hours.

6)  Are your products vegan-friendly?

Our products are free from parabens, PEGS and contain no animal byproducts, and can be considered as vegan-friendly.

7) How long will the diffuser last?

This can vary based on the environmental factors and how frequently the reeds are turned. However, our 150ml diffuser once opened will last approx. 70-90 days. For optimal use and safety, please refer to the instructions on the packaging the diffuser came in.

8) My candle has a wet or damp appearance?

Sweating is a common phenomenon in 100% soy wax candles. Soy wax candles can release excess oil due to temperature changes which can cause moisture, creating a wet look. Sweating doesn't compromise the candle's quality. To prevent sweating, keep your candles away from drafts, direct sunlight, and rooms with varying temperatures.

9) Why does my candle develop a textured, uneven surface after use?

Soy wax candles often develop uneven surfaces as they cool, resulting in a unique texture. This is a natural variation that doesn't impact its performance.

10) My candle has developed a tunnel effect! How can I fix it?

It's an easy fix. Cover the jar with foil, leaving a small hole for the wick. Light the candle and let it burn for a few hours. The foil creates a mini oven, heating the wax and melting the tunnel. Once the tunnel is gone, remove the foil and trim the wick.

11) Do you do wholesale order?

Yes, we can do wholesale orders and custom candles for any event. Please reach out to us at hello@vroyl.com.au for more details.

12) Why is wodd wick flame flickering or dimming?

If your wood wick is burning out prematurely, there might be sa minor issue with the wick's timber. Don't worry. it's not uncommon! Some wood wicks can take a little time to get going, requiring a few relights to reach their full burn potential.

13) Question you looking is not here?

Please email us at - hello@vroyl.com.au